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"When a computer crashes there are 2 kinds of people. Those that say "Sure glad I backed up yesterday and those that say "Oh no, what about all my pictures, documents and emails"

 

Question: 31 December 2003

I use Outlook Express for my email client. Recently I have received an email from my ISP that my space on the mail server is nearing its maximum allowable size. I have deleted all my old emails and this does not seem to solve the problem.

Cheers

Rodger

 

Answer

Rodger,

The problem is not the amount of emails that are appearing in Outlook Express but the ones that are remaining on your mail server (on your ISPs computer). The most common reason for this problem is that you are leaving your emails on the mail server. Its an easy one to solve.

 

Open Outlook Express

Click Tools

Click Accounts

Click the Mail Tab

Select your email account

Click properties 

Click the Advanced Tab

Near the bottom of the dialog box make sure that "leave a copy of message on server" is unticked

Click OK

Click Close
Now just download your mail in your normal manner and the problem should be solved.

 

This will make sure that once a copy of the email is delivered to you it is removed from your ISPs (Internet Service Provider) mail server.  This will end your problem

 

Use Webmail To Clear Emails

Another cause of your problem is the sudden influx multiple large emails. It may put you near your provider's limits. The quickest way to solve this problem is to use "Webmail" to read and delete the emails.

Most Internet Service Providers allow you to read and delete your emails via their website. Normally you would go to your providers website. As an example, for Bigpond you would go to www.bigpond.com. Once you are on the website look for Webmail. You will be required to enter your username and password.

When Webmail opens up you can look at your emails and delete some of the larger ones. This should take care of your problem.

 

Note: If your ISPs mail server is at its maximum limit you will not be able to receive email until it is cleared.

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